Shipping policy
Shipping Policy
Last updated: December 17, 2024
Thank you for visiting Down Under Oceans. Below, you'll find all the details about our shipping processes and timelines to ensure your order arrives smoothly.
Shipping Locations
We currently ship to:
- Australia (nationwide)
- International: Canada, Sweden, and select other countries.
If your location isn't listed, please reach out to us at contact@downunderoceans.com – we’ll do our best to help!
Processing Times
- Order Processing: Most orders are processed within 1–3 business days.
- You will receive a confirmation email with tracking details as soon as your order ships.
- Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Rates
We use Sendle for our shipping services, which calculate rates based on package size, weight, and delivery location.
Shipping Costs:
- Shipping rates are calculated at checkout based on your delivery address and package details.
- Final shipping costs will be displayed before completing your purchase.
Shipping costs may vary based on package weight and destination. Final rates will be calculated at checkout.
Delivery Times
Delivery times depend on your location and shipping method. Estimated timelines are:
- Australia: 2–7 business days
- International: 5–20 business days
Please note, delays may occur due to customs processing, unforeseen carrier issues, or high-demand periods.
Tracking Your Order
- All orders come with tracking information.
- Once shipped, you’ll receive an email with your tracking number and a link to track your package.
If you have not received your tracking details, contact us at contact@downunderoceans.com
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees. These are the responsibility of the customer.
Lost or Damaged Items
We take great care to package your order securely, but if your item is lost or damaged during transit:
- Lost Orders: Contact us if your order hasn’t arrived within the estimated delivery timeframe.
- Damaged Orders: Email us at contact@downunderoceans.com with photos of the damaged product and packaging within 48 hours of delivery.
We’ll work with you to resolve the issue promptly.
Order Changes or Cancellations
- Changes or cancellations can be made within 12 hours of placing your order.
- Once your order is shipped, changes cannot be made.
To request changes, email contact@downunderoceans.comwith your order details.
Contact Us
For any questions about your order or our shipping policy, please contact us at:
Email: contact@downunderoceans.com
Thank you for choosing Down Under Oceans – where every purchase supports marine conservation! 🌊